"Long time returning customer"

Anonymous - Stayed with family, Jun 2018

17/06/2018

Having stayed on this campsite several times every year for the past 10+ years, we were disappointed with our latest stay. The pitch could have done with a tidy from previous guests as well as the... Read more.

Having stayed on this campsite several times every year for the past 10+ years, we were disappointed with our latest stay. The pitch could have done with a tidy from previous guests as well as the grass being cut. Electric points very far away from our pitch. Had to ask at reception for an extension lead and was told that there was an electric point as it said so on the pitch layout map. But there was definitely not one there ! Made us feel as though we had made it up. Second night of our stay was awful. Noise, loud voices and loud music being played by another guest until 12.45 am. We informed reception of this the following morning and also mentioned this via email on our return and was told that the park was patrolled and the noise not heard and that we should have mentioned it there and then !!!!Did not see anyone, day or night, patrolling the park. Again we were made to feel as though we made it up. The overall friendliness/helpfulness is somewhat lacking. Toilets full of cobwebs. Toilet rolls not always there. The park lacks the personal touch and care of the long standing family run previous owners. We were offered tickets to Wookey Hole (Wookey Hole now own the park) as a "goodwill gesture" We extended our thanks for this but declined as we have been there several times. The reply via email was:" Since we have taken over the Park it has certainly got busier and we understand this may not suit everyone" We do somewhat disagree with this as in all the years we stayed, every pitch was taken!!! Pitch prices have also increased. It seems money outweighs customer satisfaction.

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