"Mixed review"

Anonymous - Stayed with partner, Nov 2018

15/11/2018

We stayed in a lodge. It was a very pretty setting both in the day and at night( blue lights round each lodge) A gravel path leads you through to the buildings and there is good fire pit area and... Read more.

We stayed in a lodge. It was a very pretty setting both in the day and at night( blue lights round each lodge) A gravel path leads you through to the buildings and there is good fire pit area and another lodge that houses the hot tub. We checked in at the office....mind the wooden steps up as its not lit very well. Steve was friendly, welcoming and helpful. We went to our lodge which was warm and cosy. It was well kitted out and as it looked on the web page. We had been told that someone would come and set up the hot tub for us when our time slot came. We waited and waited and then just did it ourselves. It wasn't difficult, however only one jet was working , so, although we had pretty lights and Bluetooth speakers....it was more of a warm bath than jacuzzi!. No one appeared to help the next lot of people either. Not good if you want your equipment to be properly used and looked after. There are notices up asking that you clean up everything after you......clean the floor, wash up ...leave the place as you find it. While I am happy to do a basic clean, I am on a break from household duties. Also, if this is the case, do they wash all the plates and cutlery after each visitor or leave them to do it..... in that case, I would wash the lot before you use them! At checkout, we told Steve about the hot tub and he just said that he knew it wasn't working properly and it needed a service....no apology. Also, the kettle switch had to be held down while it boiled and when we mentioned this, he said there had been a lot of complaints about them....again, no apology. So, although the lodges are good value for money and in a pretty setting, I'm not sure I would stay again.

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