"Overpriced and unclean!"

Anonymous - Stayed with friends, Jul 2020

18/08/2020

We arrived home from a 2 nights stay today in the lark. Upon arrival we went into the lodge and were disappointed at the size for 6 so asked a member of staff if there was anywhere bigger. He said he... Read more.

We arrived home from a 2 nights stay today in the lark. Upon arrival we went into the lodge and were disappointed at the size for 6 so asked a member of staff if there was anywhere bigger. He said he would enquire and come back but he never. We couldn’t set the bed up at the back so I went to reception and the man just told us how to do it but after trying we asked a lady next door who came and did it for us. The kids wanted to go in the hot tub so we took the lid off and there were all black hairs around the sides which we had to clean off! Obviously not fresh water! Myself and my friend didn’t use it because of this. It was so noisy on the main rd, couldn’t hear each other talking. No internet so kids couldn’t go onto Netflix. The door wouldn’t close so slept with it open both nights as you had to slam it so hard to close and would wake the children. Slug on the toilet, dirty mugs no hot water. Thought the place would of been deep cleaned???? Very disappointed and very overpriced. We would please like a partial refund as we have definitely been ripped off. We do have pics if needed.

This email was sent to owner but no response, plus 2 phone calls but no one hot back to us. Really disappointing customer service and accommodation.

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