"We loved our holiday and would return but.."

Miss S Smith - Stayed with family, Aug 2020

25/08/2020

We really did love our holiday and the scenery and surrounding woods is beautiful. There's just a few things I'd like to address in the hopes that if we return they won't cause us issues. So firstly... Read more.

We really did love our holiday and the scenery and surrounding woods is beautiful. There's just a few things I'd like to address in the hopes that if we return they won't cause us issues. So firstly we planned to get there for check in time at 11.30 but got caught in traffic so got to the site for 12.15pm. The people there before us still hadn't put their tent away and hadn't vacated the pitch, which isn't the end of the world as they left within half and hour of us arriving, but if we had arrived at check in time I know myself, my partner and the kids would've got frustrsted sat waiting for that long. When they did eventually leave they'd left empty bottles around and food which we had to clean ourselves. It seemed like noone monitored check in or check out as it's supposed to be at 11am and cleaned prior to the next person using it. The next thing is the WiFi. So a big thing that attracted us to this site was the free WiFi as my partners sister had no data and needed to check in with her mom throughout the week, and teens being teens and all that she wanted wifi lol. We asked on arrival about the internet and was told it hadn't worked since the beginning of lockdown due to an accident. Totally understand it not being fixed based the circumstances due to COVID-19 etc however I don't get why this couldn't have been communicated on their website as it seems like false advertising after 6 months of being unavailable. Lastly thing is the drainage in the shower areas needs to be a bit better as when you enter there are puddles of water on the floor from whoever used it last.

My review sounds really negative and honestly I don't mean it to be, because we had such an amazing time especially after this awful year and I would possibly return in the future!

Please select from the list below the reason why you are reporting this review as inappropriate.


If CampStead agree that this review meets at least one of the following criteria, this review will not be displayed online.

Report Review

© 2006 - 2020 CampStead