"Disappointing, inadequate, poor value for money"

Anonymous - Stayed with family, Aug 2020

02/09/2020

The email contact was fine and efficient but my friend who dealt directly with staff on the telephone said that the person was rude and abrupt. That was our only contact with staff throughout the... Read more.

The email contact was fine and efficient but my friend who dealt directly with staff on the telephone said that the person was rude and abrupt. That was our only contact with staff throughout the whole process and stay.

The tents spaces were squashed together with guide ropes having to cross each other. No social distancing and adequate space without the matter of an ongoing pandemic aftermath! We were put on a slope! Never a good sleep or stay on a slope. Should be levelled! Toilet facilities poor. No working hair dryers. No hot water in the ladies. Showers that are so tiny you have to do yoga moves to get in and out whilst your £1 for 10 minutes dwindles down whilst you undress! Ridiculous having to pay for showers and in such poor cramped conditions. Bathrooms checked once a day! Always a mess when we went in. Had to go into the kitchen area for hot water to wash face. One sink of two had only cold water, the other one scalding hot water! No meet and greet or any kind. Friends had stayed at other sites through the summer break where this was managed safely with social distancing. Nothing there. No shops, pub nearby or café. On a flight and train path so noise was bad through the night. Tents so close we could hear every noise from neighbouring tents. We left after 2 nights instead of staying the 3rd. We had had enough. We will not come back and will not be recommending.

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