"Went home"

Ms A Holler - Stayed with partner, Oct 2020

12/10/2020

Booked to stay for one night for my partners birthday. Got a email to say the hot tub jets were not working but we could still use it as was still hot. I’m not one to complain so just thought we... Read more.

Booked to stay for one night for my partners birthday. Got a email to say the hot tub jets were not working but we could still use it as was still hot. I’m not one to complain so just thought we would make the most of it. However, when it was out turn to use it,the room with the shower and for you to change was out of order and the actual door to the hot tub room was broken so could not be shut. We still made the most of it. Once we had a lit a fire and sat outside for a bit we decided to call it a night. Once we got in bed we realised how bad the mattress was with springs sticking out. It was impossible to get comfortable, as we were only 30 minutes away from home we decided to pack up and leave instead of having a sleepless night. I did email when we got home. It was a really nice email to be fair, not even a complaint! Just to say what let it down and maybe they could improve, I haven’t had a reply yet, just this email asking for my review. Not a lot in the surrounding area that was in walking distance. We walked to a Pub for food that was closed. We walked back to get the car and drove into Alfreton to find somewhere to eat, most places closed down. We would return again if the problems we faced were sorted out.

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