"Customer service"

Mrs K White - Stayed with friends, Jul 2016

07/08/2016

The site is fantastic, cannot fault it, great location, facilities and so clean, we were just so disappointed with out takeout food from the on site pub one evening (so surprising as it gets such... Read more.

The site is fantastic, cannot fault it, great location, facilities and so clean, we were just so disappointed with out takeout food from the on site pub one evening (so surprising as it gets such good reviews). We were overcharged, some items were missing and the quality wasn't good at all especially the 6 pizzas we had ordered. When we went to query it, we were made to feel we were in the wrong!! the money owed was thrust into my hand without an apology after we were left waiting for a good while whilst she went to the kitchen to query it, we had been overcharged but even when she reluctantly admitted they were in the wrong I still wasn't even refunded correctly! All of the other staff had been fantastic, friendly and accommodating, this particular staff member was so rude, no manners which has lead me to write this, my very 1st negative review ever! What a shame.

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