"Dissapointed !!!!"

Mrs J Taylor - Stayed with family, Sep 2016

17/09/2016

After booking our trip and reading the online reviews we as a family were very exited for our weekend break as we had never stayed in a pod before. On arrival at 5pm we checked in and was given... Read more.

After booking our trip and reading the online reviews we as a family were very exited for our weekend break as we had never stayed in a pod before. On arrival at 5pm we checked in and was given directions to our pod when we went to the pod there was no beds in the pod which we had paid for, we reported this to reception and was told they could not be put in until 7pm which was annoying as we wanted to get settled. Once the 4 beds had been put in the pod there was very little room and did not feel this was adequate for a family of 4 and a dog ??? while waiting for the beds we had a look around and went for a drink at the pub and enquired about getting take away which we was told we had to book a slot and there was only 8.30pm left, the bar was very understaffed and badly organised. In this case we thought it would be a better idea to book a table for Saturday evening but was informed by the bar staff they was not serving food as they had a private function which we were not informed at our time of booking . One of the main reasons we booked this break was because my husband and son like to fish when we enquired about a fishing ticket at reception we was informed we did not need one at the moment as the lake was going to be restocked as the otters have been eating the fish !!! when you are advertising this activity the lake should be stocked, this resulted in a disappointing day fishing. Due to all the above reasons we decided we would check out Saturday teatime, a day early !!!!

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